Refund Policy And Cancel Merchant business' return and cancellation policy must be made available to customers on the website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

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One paisa communications Pvt Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellation Policy

Introduction

This Cancellation & Refund Policy ("Policy") applies to your use of the BBPS services offered by One paisa communications Pvt Ltd ("we", "us", or "our"). This Policy outlines the conditions under which you may request a cancellation and receive a refund for recharge and utility bill payments made through our platform.

Recharge
1.1 General:
Due to the real-time nature of recharge transactions, once a recharge is successful, cancellations and refunds are generally not possible.

1.2 Exceptions : We may consider a refund in the following situations:
1.2.1 Incorrect recharge:
If you enter an incorrect mobile number, DTH account number, or data card number during recharge, and the recharge is processed, please contact us immediately. We will investigate the issue and try our best to facilitate a refund, but success may depend on the relevant service provider's policies.

1.2.2 Technical failure:
If you are charged for a recharge but the recharge is not delivered due to a technical glitch on our platform, we will initiate a full refund within 1-2 business days.

Utility Bill Payments:
General:
Once a bill payment is completed, it cannot be cancelled or refunded. This applies to all utility bill payments, including electricity, water, gas, landline, broadband, cable TV, and municipal taxes.

Exceptions:
If the payment is successful on our platform but not reflected by the biller after 1-2 business days, we will investigate the issue. If the issue is on our end, we will initiate a full refund within 1-2 business days.

Requesting a Refund
To request a refund for a recharge or a failed bill payment on our platform, please contact us within 2-3 business working days of the transaction. You can contact us by [List contact methods: email, phone number, etc.].

When contacting us, please provide the following information:
Transaction ID or reference number
Mobile number/DTH account number/Bill account number (as applicable)
Amount paid
A brief explanation of the issue

Refund Processing Time:
Once a refund request is received, it will be reviewed within 2-3 business days.
If the refund is approved, the amount will be processed within 5-7 business days and credited back to the original payment source.
The actual credit timeline may vary depending on the customer's bank or payment service provider.

Important Notes
We reserve the right to modify this Policy at any time without prior notice.
This Policy is governed by and construed in accordance with the laws of India.

Contact Us
If you have any questions about this Policy, please contact us at [List contact information].